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  • Established 1995 | Serving Families Across Georgia
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Payment & Reimbursement

Insurance and Reimbursement

Every family is welcome here, whatever insurance plan you have.

Our care is arranged privately rather than billed through insurance, so your plan never decides whether we can support you. What your plan may affect is whether some of the cost comes back to you afterwards. This page explains exactly how that works, so there are no surprises.

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Call 844-822-2999

Every plan welcome

No family is turned away because of the insurance they carry.

Out of network

We do not bill insurance directly and are not in network with any plan.

Paperwork provided

An itemized invoice you can submit to request reimbursement.

How It Works

Payment, plainly explained

Three steps, and none of them depend on your insurance company saying yes first.

You pay us directly

Payment is made upfront, on the schedule set out in your service agreement. Care can begin as soon as you are ready.

We give you an invoice

Once care has been provided, you receive an itemized invoice with everything a plan or benefit programme normally asks for.

You submit your claim

You send that invoice to your insurance plan or employer benefit programme and request reimbursement directly.
Being out of network is common for this kind of support, and for many families it is the reason care can begin quickly and on their own terms rather than on a plan’s timetable.

Employer Benefits

Carrot, Maven and Progyny

A growing number of employers now offer family-building and parental support benefits alongside health insurance. For our families these are usually the most promising route to getting part of the cost reimbursed.

What these programmes cover is set by your employer, not by us. Each one is an employer-sponsored benefit rather than an insurance plan, and coverage is decided by your individual employer when the programme is set up. Some include postpartum and newborn support. Others focus only on fertility or adoption. Two people at different companies can have the same benefit name and completely different coverage.

The only way to know is to ask, and it takes one message to your HR team or a search inside your benefits portal. We are glad to help you work out what to ask for.

Employer Benefits

What we give you

When your care is complete we provide an itemized invoice containing everything a plan or benefit administrator normally requests.

  • Dates and hours of care provided
  • A clear description of the support given
  • Our business details and tax identification number
  • Total amount paid and the date payment was received

If your plan or benefit programme asks for anything further, tell us what they need and we will do our best to provide it.

HSA and FSA

Using a health account

Some families use a Health Savings Account or Flexible Spending Account toward newborn and postpartum support.

Whether that is permitted depends on your account rules, and many administrators ask for a Letter of Medical Necessity from your doctor or midwife before they will approve it.

Confirm the requirements before care begins rather than afterwards. It is far easier to gather what they need in advance than to go back for it later.

Book a Free Consultation
Call 844-822-2999

Five Minutes

How to check your eligibility

You can usually find out before your consultation, and knowing early makes the whole conversation simpler.

Contact HR or open your benefits portal

Most employers list family benefits in the same place as health insurance.

Search the right terms

Look for postpartum support, newborn care, doula services or family forming benefits.

Ask two questions

Is this type of care eligible, and what documentation do you require.

Tell us what they asked for

Send us their requirements and we will prepare the paperwork to match.

Submit once care is complete

Send your invoice to the programme and keep a copy for your records.

An honest note on reimbursement

We want to be straightforward with you: we cannot promise that your plan will reimburse you.

That decision belongs to your insurance company or your benefits administrator, and it depends on your specific plan, your employer’s choices and your own circumstances. What we can promise is that we will give you clear, complete paperwork and answer any question your provider asks us.

Please plan your budget on the basis that you are paying for this care yourself, and treat any reimbursement as a welcome addition rather than something already counted on.

Questions

Payment and insurance

Do you accept insurance?
We welcome families on every insurance plan. We do not bill insurance directly, because we are an out-of-network provider, so care is paid to us upfront and you may then submit an itemized invoice to your plan to request reimbursement.
No. Night Nite Babies is out of network with all plans. For many families this is a benefit rather than a drawback, since it means care can begin quickly and is arranged around your family instead of a plan’s requirements.
Often, yes, and it is one of the most common ways our families are reimbursed. These are employer-sponsored benefits rather than insurance, so what is covered depends on how your employer set the programme up. Ask your HR team whether postpartum or newborn support is eligible, and we will provide whatever documentation they need.
Some families do. Whether it is permitted depends on your account rules, and many administrators ask for a Letter of Medical Necessity from your doctor or midwife first. Please confirm with your administrator before care begins.
An itemized invoice showing the dates and hours of care, a description of the support provided, our business and tax details, and the total paid. If your plan requires anything further, let us know and we will do our best to supply it.
Payment is made upfront, on the schedule set out in your service agreement. Reimbursement, where you are eligible, comes afterwards and is claimed by you directly from your plan or benefit programme.
We cannot promise that. The decision rests with your insurance company or benefits administrator and depends on your specific plan. We recommend planning your budget as though you are paying for care yourself, and treating any reimbursement as a bonus.

Still have questions about payment?

Talk to us before you commit to anything. We are happy to walk through how it works, what your benefits might cover and what documentation you will need.
Book a Free Consultation
Call 844-822-2999

No cost, no obligation. Serving Atlanta families since 1995.

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